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Any items returned to Westrex should be securely packed. Westrex is not responsible for items damaged in transit. We strongly recommend the use of the items original packaging and insure shipment.
If the original packaging is not available then follow the guidelines listed below:
1) All items should be packed in a cardboard box. The box should be rated to have a minimum burst weight of 175 lbs.
2) The item should be wrapped with "bubble wrap" prior to installing the item in the box.
3) Before placing the printer into the shipping box a layer of styrofoam packing material referred to as "peanuts" should cover the bottom of the box.
4) There should be at least two inches of open space between the item (already wrapped with bubble) and the box (in which it will be shipped) on all six sides (four sides, top and bottom).
5) Once in the box, "peanuts" should be added to all sides and the top of the unit. This will insure the item does not float around the box and get damaged in transit.
6) The shipping label should be placed on the top of the box and clearly marked with an RMA number.